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Friends and Family Test

FRIENDS AND FAMILY TEST

The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services including GP Practices.

To leave your own Feedback, please go to the Online Services section at the bottom of this page and click on the button which says 'Let us know what you think about the services we offer.'

Our current scores for July 2016 are below:-

In answer to the question to our patients 'How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? The responses were:-

47 said 'extremely likely', 65said 'likely', 1 said 'neither likely nor unlikely', 8 said 'unlikely' and 3 said 'extremely unlikely' and 0 said 'don't know'



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