Making an Appointment
We run an appointment system for all surgeries. Telephone 01993 703641 and choose option 8. N.B. You can press 8 as soon as the message starts; you do not have to wait until the end of the message.
If you need to see a doctor urgently, the emergency doctor may telephone you to ask you more about your condition; you may have to wait until the end of surgery to be seen or you may be asked to come in and see the Emergency Doctor. It helps the Emergency doctor if you are able to give the receptionist an idea of what the problem is.
Patients will be offered the next available appointment with their 'usual doctor' where possible. If you do not know who your 'usual doctor' is please ask the receptionist when you next contact the Practice. If your usual doctor is not available then we will offer you the next available appointment with another GP. We strongly recommend that you try to consult your usual doctor every time you contact the surgery. Dealing with the same doctor improves the continuity of care and should reduce the number of times that you will need to visit the doctor.
You should normally be seen within half-an-hour of your appointment time. Occasionally a doctor is called away on an emergency. If this happens, you will be offered the choice of either waiting, or making another appointment or see another doctor. Please remember delays can occur if a patient requires an exceptionally long consultation. Please ask at reception if you have any concerns while you are waiting
If you need to see a nurse or health care assistant please tell the receptionist what the appointment is for so that enough time is allowed, and the appointment is booked with the right person
If you are unable to keep an appointment, please telephone the practice as soon as possible so that someone else may be seen.