There is no longer a legal requirement for people with coronavirus (COVID-19) infection to self-isolate, however the public health advice for people with any of the main symptoms of COVID-19 or a positive test result is to stay at home and avoid contact with other people.

To protect our team, we kindly ask our patients to NOT attend the surgery if they test positive or show any symptoms of COVID-19. We ask all patients to wear a face covering unless they are exempt. This covering can be a mask, a scarf, or something else and it must cover your nose and your mouth.

Due to the higher risk nature of health and social care settings, the advice for staff members working in these settings has not changed. Staff at the practice will continue to take regular lateral flow tests and will be required to isolate if they test positive. We will also continue to wear face coverings and practice social distancing.

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Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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