CQC Report - 15th March 2024
Our view of the service
The Nuffield Practice is a NHS GP practice which provides primary care services to patients in Witney. We carried out an announced assessment of one quality statement, Equity of Access, under the key question of Responsive on 25 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the Responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Leaders understood the challenges to patient access and used patient feedback and other information to monitor and improve access in a way that met patient needs.
People's experience of this service
Feedback from patients regarding access at the practice was positive as demonstrated from data from the national GP Patient Survey, NHS Friends and Family Test (FFT) and via Give Feedback on Care through the CQC website. A representative from the Patient Participation Group (PPG) reported positive access to services for patients and the practice worked closely with the PPG to continue to identify where they could make improvements.
