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CQC Report - GOOD Rating - 15th March 2024

CQC Report - 15th March 2024 




Our view of the service

The Nuffield Practice is a NHS GP practice which provides primary care services to patients in Witney. We carried out an announced assessment of one quality statement, Equity of Access, under the key question of Responsive on 25 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the Responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Leaders understood the challenges to patient access and used patient feedback and other information to monitor and improve access in a way that met patient needs.

People's experience of this service

Feedback from patients regarding access at the practice was positive as demonstrated from data from the national GP Patient Survey, NHS Friends and Family Test (FFT) and via Give Feedback on Care through the CQC website. A representative from the Patient Participation Group (PPG) reported positive access to services for patients and the practice worked closely with the PPG to continue to identify where they could make improvements.



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Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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