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Self Care and Making an Appointment

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  3. Self Care and Making an Appointment

 

Accessing Care - Before Contacting the Surgery

 

New Oxfordshire service Chat Health for parents of children aged 0-11 and young people themselves aged 11-19.

Parents and young people in Oxfordshire can now text Oxford Health NHS Foundation Trust health visitors and school health nurses for health and advice.

 

ParentLine 0-4 years

ParentLine 5-11 years

ChatHealth 11-19 years

 

Making an appointment via telephone

There will be an ability now to pre-book appointments with GP in the future: both phone and face to face.

You no longer need to phone up on a specific day that your GP is in. To arrange an appointment please contact reception on 01993 703641, option 8.

Making an Appointment Online

1. You can book a appointment using the NHS App from your phone.

2. If you have signed up for online access you can make an appointment via those portals. 

3. You can book an "e-consult" which are available between 18:30 to 20:00 Sunday - Thursday.

 

 

 

 

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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