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We are pleased to announce the launch of the Oxfordshire Advice Partnership (replacing the Oxfordshire Specialist Advice Service - OSAS).

 

This collaborative initiative, funded by Oxfordshire County Council, brings together a variety of agencies, including Age UK Oxfordshire, four Citizens Advice branches (Oxford, West Oxfordshire, Oxfordshire South & Vale and West Northants & Cherwell), along with Oxfordshire Welfare Rights, Rose Hill & Donnington Advice Centre, The Agnes Smith Advice Centre and Barton Advice Centre.

The partnership provides expert advice to both individuals and professionals, focusing on maximising income for the most vulnerable, ensuring their financial stability, promoting independence, and helping to break the cycle of financial hardship and its adverse effects on mental and physical health.

The team of experienced advisers offer telephone and email consultancy, as well as face-to-face support. Additionally, they conduct workshops, provide resources, and offer training for professionals, communities and supporting organisations. These efforts help individuals navigate life’s challenges more effectively.

For those requiring additional support, the system can generate referrals to the Oxfordshire Advice Partnership, ensuring comprehensive assistance.

The Oxfordshire Advice Navigator is a key tool in this initiative, providing accurate, tailored, and relevant information on benefits, entitlements and debt support.

 The navigator is an online tool available at www.oxfordshireadvicenavigator.org.uk and can be accessed by professionals as well as individuals looking for support and those caring for them. Those not able to access the online tool can call 01865 410 660 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 Whether people are navigating unemployment, debt, ongoing physical or mental health issues, caregiving responsibilities or other everyday challenges, the Oxfordshire Advice Navigator ensures a user-friendly experience. It empowers individuals to access the support they need, promoting self-management and reducing capacity challenges.

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar way.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our practice list.

The practice considers threatening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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