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Important Patient Update – Changes from 1st October 2025 

From 1st October 2025, all GP practices in the UK must follow new requirements set out in the GP contract. We are required to make changes to the way our booking system currently operates.  We are currently working on implementing a system, in the interim you can contact us in the following ways:

  • Call or visit us
  • Visit our website and use the Online Patient Consultation Form during our core opening hours for routine requests only.
  • Book an “e-consult” which is available Monday - Thursday from 18:30 to 21:00, and on a Sunday from 16:30 - 21:00.Please note: Due to capacity the E-Consult service has a restricted Cap https://thenuffieldpractice.webgp.com/

If you need more urgent help please call, or if we are closed please call 111 or in an emergency call 999.

  • If you cannot access the form online, our reception team will still be available by phone to help guide you through completing online form.
  • Please note, there are no changes to booking appointments with our Practice Nurses, wound care, vaccinations, chronic disease reviews (diabetes, asthma, COPD).

  

When you have a medical emergency call 999. If you don't have a medical emergency but the surgery is closed and you are unable to wait until it is open again, call 111.

If you need a translator, we can provide this via Language Line. Just let reception know your preferred language.

 

Consent to access someone else's medical records

Health records are confidential so you can only access someone else’s records if you’re authorised to do so.

To access someone else’s health records, you must:

  • Be acting on their behalf with their consent.

  • Have legal authority to make decisions on their behalf (power of attorney).

  • Have another legal basis for access.

For more information please visit NHS: Can I access someone else's medical records (health records)? - NHS (www.nhs.uk)

If you would like to authorise someone else to access your records, please complete this form and hand it into the surgery.

Phone numbers

Phone:  01993 703641

Appointments: 01993 703641 Option 1

Out of Hours: 111

Address

The Nuffield Practice
Nuffield Health Centre
Welch Way
Witney
Oxfordshire
OX28 6JQ

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar way.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our practice list.

The practice considers threatening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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